Refund Policy

Personal care items such as body butter, body oil, bath soaks/salts, body scrubs, and soap bars are final sale.

Shirley Rose cannot accept exchanges or returns due to health and safety requirements of personal care items. But please do not hesitate to contact us at jackie@shirleyrosellc.com with any questions or concerns regarding your item.

Our policy lasts 30 days.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or replacement for non-personal care items. Personal care items are final sale.

We accept order cancellations that are made within 24 hours of purchase.

Please ensure that all delivery information is correct prior to completing your order.

Shirley Rose cannot be liable for any lost or misrouted packages, or packages that have been “returned to sender” if the address information provided is incorrect or incorrectly entered at the time of purchase.

For “returned to sender” items, there will be an additional shipping cost to reship the item. To complete the reship, we require proof of purchase.

If your tracking information states that your item has been delivered and you have not received it, you must contact the United States Postal Service directly.

Please inspect your order upon reception and contact us immediately if the item is damage or defective.

If your item was damaged or defective, please contact us at sales@shirleyrosellc.com to submit a replace/refund request within 7 days of delivery. Please include your name, order number, and proof of damage in the email. After review, we’ll respond within 48 hours. If approved for a refund, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.